Terms & Conditions

1. Definitions

• Player / you: any person who accesses the Website or uses the Services.

• We / us / Rockyspin Casino: the operator of the Website.

• Account: your registered user profile on the Website.

2. Eligibility

You must be legally permitted to use online gaming services in your jurisdiction. You are responsible for ensuring your use of the Services complies with applicable laws where you are located.

For data handling details, review the privacy policy.

3. Account registration and security

• You must provide accurate, complete, and up-to-date information.

• You may hold only one Account unless explicitly permitted by us.

• You are responsible for safeguarding your login credentials and all activity under your Account.

4. Verification (KYC) and checks

We may request identity and payment verification documents at any time, including before processing withdrawals. If requested, you must provide documents promptly. We may restrict or suspend Services until verification is completed.

5. Deposits, withdrawals, and payment methods

• Deposits and withdrawals are processed using methods available on the Website at the time of the request.

• You must use payment methods you are authorized to use and that belong to you where required.

• Processing times can vary depending on method, provider checks, and verification status.

• We may apply reasonable security checks to prevent fraud, chargebacks, or misuse.

6. Bonuses and promotions

• Bonuses, free spins, and promotions are subject to separate rules displayed on the Website and form part of these Terms.

• We may void a bonus, winnings, or both if we detect abuse, irregular play patterns, multiple accounts, or violations of promotion rules.

• Unless stated otherwise, wagering requirements and time limits may apply.

7. Prohibited activities

You agree not to:

• use the Services for fraudulent, unlawful, or abusive purposes;

• attempt to manipulate games, exploit errors, or use bots/scripts;

• collude with other players or use third-party tools that provide unfair advantage;

• interfere with the Website’s security or operations.

8. Errors, malfunctions, and voided bets

If a game, bonus, or transaction is affected by an error, bug, or malfunction, we may correct the error, void affected results, and return stakes where appropriate (subject to applicable rules and law).

9. Responsible gambling

We support responsible play. You can request tools such as deposit limits, time-outs, or self-exclusion where available. If you believe gambling is causing harm, stop and seek support.

10. Suspension, closure, and termination

We may suspend, restrict, or close your Account if we believe you breached these Terms, if required for security/verification, or if mandated by compliance obligations. You may request Account closure via support.

11. Complaints and dispute handling

If you have a complaint, contact support with relevant details (username, dates, transaction IDs). We will review and respond within a reasonable timeframe.

12. Intellectual property

All Website content, software, branding, and materials are protected by intellectual property rights. You may not copy, reproduce, or distribute content without permission.

13. Changes to these Terms

We may update these Terms from time to time. Updated Terms take effect when posted on the Website. Continued use of the Services means you accept the updated Terms.

14. Contact

For questions about these Terms, contact customer support via the Website’s support channels.